Returns & Exchanges

At Creative Memories, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, you can return unused items in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

• 2.
  Pack Your Items

  Carefully place the unused products in their original packaging, ensuring they are well-protected to prevent damage during transit.

• 3.
  Ship the Package

  Attach the provided return shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

• 4.
  Receive Your Refund

  Once our warehouse inspects and approves your return, a refund will be issued to your original payment method within 7-10 business days.